Terms Of Use

1. PURPOSE

The purpose of these terms of use (the “Terms”) is to define: The terms and conditions of use applicable to the user (the “User”, “you” or “your”), when using our website located at https://crisp.chat/ (the “Site”); The terms and conditions applicable to the use of Crisp software and any other features and/or tools, offered from time to time on the Site, including through the License (the “Features”);

2. ACCEPTANCE OF TERMS – CHANGE OF TERMS

Before using any of the Features, you must first agree to these Terms. By accessing the Features or by otherwise using them, you expressly confirm that you fully and irrevocably agree to these Terms. You also agree that personal data and electronic communications on our Site or through the use of the Features will be processed in accordance with our data privacy policy, available on /en/privacy/. We reserve the right, at our sole discretion, to modify or replace the Terms at any time. The most current version of these Terms will be posted on the Site. You shall be responsible for reviewing and becoming familiar with any such modifications. You will be deemed to have accepted all modifications and revisions of the Terms by continuing to use all or part of the Features.

3. PROVISIONS OF AND ACCESS TO FEATURES

3.1. Provider
Unless specified otherwise in these Terms or on the Site, the Site is operated, the License is granted and the Features are offered by Crisp IM, a French limited liability company (société à responsabilité limitée) having its registered office at 2 boulevard de Launay in Nantes (44100), registered with the Nantes trade and companies’ registry under number 833 085 806 (“Crisp”, “we”, “us” or “our”).

3.2. User’s eligibility
You hereby represent and warrant that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms and to abide by and comply with these Terms.

Subject to the exception mentioned hereinafter, access to the Features is open exclusively to legal entities. Therefore, you represent and warrant that you have the necessary powers to contract in the name and on behalf of the legal entity that you represent. In the case of a trial membership or the “Free” offer – the only cases where subscription is open to natural persons – you represent that you have reached the age of majority required in your jurisdiction to access such Features and to enter into any obligations required by the Features.

The Features are exclusively reserved for persons who qualify as professionals within the meaning of the preliminary Article of the Consumer Code, i.e. any natural or legal person, public or private, who is acting for purposes within the scope of his or her commercial activity, including when acting in the name or on behalf of another professional. Therefore, you acknowledge that you qualify as a professional within the meaning of the said Article. You acknowledge that, as a professional, you do not benefit from the protections granted to the consumer by the Consumer Code, including a right of withdrawal.

You also represent and warrant that you are legally authorized in your jurisdiction to use the Features and to interact with the Features in any way. Finally, you represent and warrant that you are solely responsible for compliance with all applicable laws in your jurisdiction, and release Crisp from any liability in this regard.

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