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A shared inbox to bring seamless
collaboration in one place

Collaborate effortlessly inside one omnichannel inbox, centralize conversations from multiple channels, and improve first response times as well as customer satisfaction thanks to Crisp’s unified customer communication platform.
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Measure customer satisfaction

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Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

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Explore our omnichannel
shared inbox software

Connect

Made to change the way you handle customers' communication

A unified inbox for all your inbound messages, no matter the channel.

Here are (almost) all the channels available to be centralized within your team inbox.

WhatsApp
Instagram
Messenger
Mailbox
SMS Inbox
Telegram
Aircall
X ( twitter)
Ringover
Line
Viber
Chat Widget
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Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Request a demo
Get started for free
Manage

Take your teams' capabilities to the next level

Like your traditional mailbox, but better

Our unified inbox’s advanced filtering feature allows you to effortlessly categorize conversations based on specific data, enabling you to cut through the clutter and focus on what matters most. With customizable filters, you’ll navigate your inbox with unprecedented ease, ensuring that every important message is exactly where you need it, when you need it.

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Never miss another follow-up

Transform the way you manage follow-ups in every conversation. Our universal inbox’s smart reminder system alerts you at just the right moment, ensuring no message slips through the cracks. It’s not just a reminder; it’s your personal assistant for impeccable communication timing.

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Contextualized collaboration on top of any channel

Share insights, strategize responses, and ensure every reply is crafted with collective wisdom. These private notes are your team’s secret weapon for delivering exceptional, well-informed customer service, making every interaction a testament to seamless teamwork and unparalleled customer understanding.

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Forget about colliding with your teammates

Bring harmony to team communication by preventing inbox collision. With real-time alerts for active responses, it ensures streamlined coordination, eliminates duplicate replies, and maintains seamless teamwork, enhancing efficiency and professionalism in every customer interaction.

Prevent repetitive questions from pilling up in your inbox

Answer customer queries faster than ever with templated messages that can embed contextualized data. Designed to turn repetitive tasks into effortless actions, shortcuts free up mental space for more complex inquiries.

Customize

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Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.
Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.

Measure customer service
quality at every step of the journey

By consistently evaluating customer service interactions, companies can identify and address customer service falldowns, leading to a smoother and more pleasant customer experience. This proactive approach fuels higher customer satisfaction, word of mouth, and retention. Furthermore, the data collected allows for informed decision-making, helping to streamline operations, reduce costs, and improve overall efficiency.
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Customize

Unlock the power of conversational experiences

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Get personnal at every stage of the customer journey

A Customer Relationship Management (CRM) system for customer service is software that helps companies manage customer interactions and conversational experiences. It centralizes customer information from third-party sources, tracks interactions on mobile apps or web software, manages service requests through a ticketing system, and provides a knowledge base for self-service solutions.

Key features include automation of routine tasks, multichannel support such as emails, chat, Messenger, WhatsApp Business, or even Line and Telegram, and detailed analytics for performance insights and tracking support agents, including customer satisfaction scores. Benefits include improved customer satisfaction through faster, unique, and personalized support, enhanced efficiency with streamlined workflows like automated routing rules, and data-driven decision-making.

Examples of popular CRM systems for customer service include Zendesk, HubSpot Service Hub, Crisp, and Freshdesk. These systems enable better team collaboration, scalability, and consistent service across all communication channels as well as internal collaboration, ultimately helping businesses unlock better word of mouth through exceptional customer experiences and operational efficiency.
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Translate your messages in real-time

A Customer Relationship Management (CRM) system for customer service is software that helps companies manage customer interactions and conversational experiences. It centralizes customer information from third-party sources, tracks interactions on mobile apps or web software, manages service requests through a ticketing system, and provides a knowledge base for self-service solutions.

Key features include automation of routine tasks, multichannel support such as emails, chat, Messenger, WhatsApp Business, or even Line and Telegram, and detailed analytics for performance insights and tracking support agents, including customer satisfaction scores. Benefits include improved customer satisfaction through faster, unique, and personalized support, enhanced efficiency with streamlined workflows like automated routing rules, and data-driven decision-making.

Examples of popular CRM systems for customer service include Zendesk, HubSpot Service Hub, Crisp, and Freshdesk. These systems enable better team collaboration, scalability, and consistent service across all communication channels as well as internal collaboration, ultimately helping businesses unlock better word of mouth through exceptional customer experiences and operational efficiency.
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Deploy an asynchronous strategy that empower both teams and customers

A Customer Relationship Management (CRM) system for customer service is software that helps companies manage customer interactions and conversational experiences. It centralizes customer information from third-party sources, tracks interactions on mobile apps or web software, manages service requests through a ticketing system, and provides a knowledge base for self-service solutions.

Key features include automation of routine tasks, multichannel support such as emails, chat, Messenger, WhatsApp Business, or even Line and Telegram, and detailed analytics for performance insights and tracking support agents, including customer satisfaction scores. Benefits include improved customer satisfaction through faster, unique, and personalized support, enhanced efficiency with streamlined workflows like automated routing rules, and data-driven decision-making.

Examples of popular CRM systems for customer service include Zendesk, HubSpot Service Hub, Crisp, and Freshdesk. These systems enable better team collaboration, scalability, and consistent service across all communication channels as well as internal collaboration, ultimately helping businesses unlock better word of mouth through exceptional customer experiences and operational efficiency.
Customize

Built to adapt to your specific needs

Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.

Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.
Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.
Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.

Route conversations to the
right department, automatically

Learn More
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Templated messages available for all your inbound messages, no matter the channel.

Craft perfect responses once and deploy them effortlessly, ensuring consistent, high-quality interactions every time. Whether it’s email, chat, or social media, Crisp enables your team to respond swiftly without sacrificing personal touch. Save time, maintain brand voice, and elevate customer experiences.
WhatsApp
Instagram
Messenger
Email
SMS Inbox
Telegram
Line
Viber
Chat Widget

Route conversations to the
right department, automatically

data

Create, edit and enable automated workflows
for any incoming request

Learn More

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Request a demo
Get started for free

Significant things you
wouldn't want to miss

Enterprise level-grade security

State-of-the-art cryptography measures to take care of your data.

Up to 30 days free trial

Unlock longer trial through advanced features configuration.

Lightweight and optimized for efficiency

Website loading speed is crucial, everything has been made to make Crisp Chat Widget as light as possible.

See their testimonials and reviews about our shared inbox software

John Doe
John Doe@username
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John Doe
John Doe@username
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John Doe
John Doe@username
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John Doe
John Doe@username
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John Doe
John Doe@username
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What is a shared inbox?

A shared inbox, also known as an omnichannel inbox, is a team inbox that allows multiple team members to read, draft, and send email messages, as well as handle chat messages, Instagram DMs, WhatsApp Business messages, phone calls, SMS, or other messaging apps such as Line or Telegram. For example, you can create a shared WhatsApp Business inbox thanks to a collaborative inbox.

That kind of tool that lets companies get more work done through automation, centralization, data synchronization, and collaboration. A shared inbox is different from a shared mailbox as a shared inbox offers the ability to centralize multiple channels and brings in collaborative features, which are non-existant in traditional shared mailbox.

Benefits of an omnichannel inbox are numerous … Better collaboration, more transparency, improved reactivity, clear ownership … Creating a shared inbox is everything you need to improve your customer service.

How does a shared inbox work?

A shared inbox for teams (also known as a team inbox) can be accessed and managed by multiple users inside the company. Everyone with access to a shared inbox tool can send and receive emails from a shared email address or a personal mailbox, view an archive of all sent and received emails, and save emails in shared folders. Modern shared inbox tools for teams also include the ability to receive and answer messages from social media such as Messenger, WhatsApp or Twitter, allowing you to create a shared sms inbox or a shared WhatsApp inbox. It makes the collaborative inbox a better collaborative place for teamwork and increases productivity for the whole company.
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What is a collaborative inbox?

A collaborative inbox helps teams get more work done by sharing communications transparently across organizations, it’s one of the best alternatives to a traditional mailbox. With better communication, teams can improve their customer support. A collaborative inbox is also known as a shared inbox and lets businesses run automated workflows like assignments and email notes to increase their first response time. For example, WhatsApp inbox isn’t built for collaboration, that’s why using Crisp, you can build a shared WhatsApp inbox and benefit from numerous features to improve collaboration and productivity.

How to choose your next omnichannel inbox provider

With the explosion of communications’ channels, companies have to make sure they choose the right shared inbox software for their company. To help businesses in the process, we’ve gathered 6 key factors.

Make sure your next provider checks these boxes!

To help businesses in the process of choosing their next CRM platform, we’ve gathered 6 key factors to guide their buying process.
Omnichannel

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

How does it work?

1.Connect inbound channels

2. Invite multiple users & teammates

3. Answer customers' on any channel

Ready to build an exceptional
customer support?

14 days free trial — All Crisp features — No card required