Privacy Statement
1. Collection and processing of personal data
The term “personal data” refers to such information which, directly or indirectly, may refer to individuals. Examples of such data are name, image, personal ID number, contact details, competition entries, selections made, behaviour or IP address. Personal data processing refers to any action that we or a third party that we have engaged take with the personal data, such as collection, registration and storage.
Personal data may only be processed for specified and explicitly stated purposes and may not be subsequently processed for any purpose that goes beyond these purposes. At Crisp, we process personal data for the purpose of providing the Features. Personal data may also be used for marketing and follow up as well as for our sales and product development with the aim of improving our products and services.
Finally, personal data is also processed for statistical purposes to see how users use the Site and our Features as well as to display content.
Crisp safeguards personal data with a high level of security and has to this end taken appropriate technical and security measures to protect personal data from unauthorised access, amendment, dissemination or destruction.
Finally, personal data is also processed for statistical purposes to see how users use the Site and our Features as well as to display content.
Crisp safeguards personal data with a high level of security and has to this end taken appropriate technical and security measures to protect personal data from unauthorised access, amendment, dissemination or destruction.
2. Respect of Privacy
Here’s what we do to protect data privacy:
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We collect data about visitors of websites using the Crisp chat client. This data is collected anonymously and is not directly bound to any identifiable user, whether it be its personal identity, or its network information.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
3. GDPR Policy
Crisp strictly implements the GDPR regulation, that aims at protecting user data and providing a right to modify and delete such data, as well as to consent to data collection.
You can find our full GDPR-oriented privacy policy on our What’s Crisp EU GDPR compliance status? article (which applies to all our users, regardless of their location worldwide). This article lists the data we collect on our users, as well as their rights.
Our users can sign a Data Processing Agreement with us, for which documentation is available on our How to sign my GDPR Data Processing Agreement (DPA)? article.
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