Let your customers help themselves with a knowledge base

Empower teams and customers through a self-service strategy that emphasizes asynchronous communication. With a dedicated help center, companies can leverage Crisp knowledge base software to promote guides and step-by-step articles throughout the entire customers’ journey.

4 days free trial — All Crisp features — No card required

Let's stand at the forefront of efficiency

Highly Autonomous Customers

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Decrease in human workload

Always contextulized and relevant

Simple, yet powerful

Explore our knowledge base software

Help articles that finally get read

Spread help content the most effective way

Make your multilingual content easy to maintain

Supporting multiple languages for your customer will make them even happier. With Crisp knowledge management system, you can build a multilingual help center to fit with your customers.

Switch to full-time asynchronous communication

Enhance customer’s autonomy and improve time to resolution through an asynchronous communication’s strategy without navigating away from the current screen.

AI-guided answers that get resolved in a breeze

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Knowledge that vibes with your brand identity

Protect your internal knowledge with care

This safeguard makes sure your help content stays protected and reduces the risk of unauthorized information leaks, all crucial for preserving the trust and safety of your business’s knowledge.

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Make your customers feels like home

Expect the same experience on all your devices

Improve your customer support experience with help content being displayed programmatically.

Anyone can be part of the effort

Like your traditional mailbox, but better

Our unified inbox’s advanced filtering feature allows you to effortlessly categorize conversations based on specific data, enabling you to cut through the clutter and focus on what matters most. With customizable filters, you’ll navigate your inbox with unprecedented ease, ensuring that every important message is exactly where you need it, when you need it.

Never miss another follow-up

Transform the way you manage follow-ups in every conversation. Our universal inbox’s smart reminder system alerts you at just the right moment, ensuring no message slips through the cracks. It’s not just a reminder; it’s your personal assistant for impeccable communication timing.

Expect the same experience on all your devices

Improve your customer support experience with help content being displayed programmatically.

Made to change the way you write help articles

Collect insightful data that fuels product decisions

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Significant things you wouldn't want to miss

See their testimonials and reviews about our shared inbox software

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How does a shared inbox work?

A shared inbox for teams (also known as a team inbox) can be accessed and managed by multiple users inside the company. Everyone with access to a shared inbox tool can send and receive emails from a shared email address or a personal mailbox, view an archive of all sent and received emails, and save emails in shared folders. Modern shared inbox tools for teams also include the ability to receive and answer messages from social media such as Messenger, WhatsApp or Twitter, allowing you to create a shared sms inbox or a shared WhatsApp inbox. It makes the collaborative inbox a better collaborative place for teamwork and increases productivity for the whole company.

What is a collaborative inbox?

A collaborative inbox helps teams get more work done by sharing communications transparently across organizations, it’s one of the best alternatives to a traditional mailbox. With better communication, teams can improve their customer support. A collaborative inbox is also known as a shared inbox and lets businesses run automated workflows like assignments and email notes to increase their first response time. For example, WhatsApp inbox isn’t built for collaboration, that’s why using Crisp, you can build a shared WhatsApp inbox and benefit from numerous features to improve collaboration and productivity.

How does a shared inbox work?

How to choose your next knowledge base system for customer service?

hese 6 key elements are here to help companies navigate the competitive landscape of knowledge management systems.

Make sure your next provider checks these boxes!

To help companies choose the right tool, we’ve gathered 6 key factors.

Usability

Customizability

Integration

Searchability

Scalability

Indexability

How does it work?

Ready to build an exceptional
customer support?

14 days free trial — All Crisp features — No card required

Let your customers help themselves with a knowledge base