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Resolve issues without creating tickets

Ticketing management systems have been around for years, helping businesses to improve the way they deal with customer service operations. However, messaging apps have changed the way people chat with each other and that’s why Crisp has been created. With a taste for freshness and modernity, Crisp is merging the best of customer messaging and traditional ticketing software to help companies provide delightful, and modern, AI-powered customer support experiences.
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4 days free trial — All Crisp features — No card required

Make each request a seamless experience

Flexibility

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Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

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Explore our knowledge base software

Connect

Made to change the way you handle customers' communication

A help desk platform for all your customers' requests, no matter the channel.

Here are (almost) all the communication’s channels to be connected with your help desk software.

WhatsApp
Instagram
Messenger
Mailbox
SMS Inbox
Telegram
Aircall
X ( twitter)
Ringover
Line
Viber
Chat Widget
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data

A help desk platform for all your customers'
requests, no matter the channel.

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

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Get started for free
Create

Avoid repetitive tasks for your teams

data

Prevent tickets' collision from happening

Bring harmony to team communication by preventing agent’s overlap. With real-time visibility on agent’s answers, it ensures better coordination, prevents duplicate replies, and maintains better teamwork, enhancing efficiency and professionalism in every customer interaction.

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Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.
Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.
Proin lobortis pharetra finibus. Integer eget lorem pellentesque, rutrum leo et, congue magna. Mauris quis justo augue. Duis luctus id felis id convallis. In sed aliquam diam. Nunc ac velit dui. Phasellus sed turpis nisl. Mauris in magna non sem egestas luctus et id dolor. Integer iaculis tincidunt nibh, in egestas ex feugiat sit amet.

Smart routing, from tickets to teams, automatically

Build custom integration that lets data flows to your stack

Embed your tech stack in Crisp

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

illustration (3)

Dedicated workspaces for each
teams to improve ownership

Create your one source of ticket submission

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Make customer support experiences
consistent and scalable

Create

Avoid repetitive tasks for your teams

Connect multiple data sources to
train a custom AI model

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Solve helpdesk inquiries before you get asked

AI-powered helpdesk systems turn every support interaction into an opportunity, no matter the communication’s channel. Send instant reply, stay personal, look professsional and automate the busywork behind the scenes. Free your team to focus on important ticket that requires more human collaboration.
Learn More
Create

It's all about relationships' quality

Measure customer service quality
at every step of the journey

By consistently evaluating customer service interactions and measuring artificial intelligence’s impact on productivituy, businesses can identify and address customer service shortcomings, leading to a smoother and more pleasant customer experience. The data collected through various dashboards and reporting helps drive better-informed decision-making, streamlining operations, reducing costs, and improving overall help desk efficiency.

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Request a demo
Get started for free

Significant things you wouldn't want to miss

Enterprise level-grade security

State-of-the-art cryptography measures to take care of your data.

Up to 30 days free trial

Unlock longer trial through advanced features configuration.

Built for mobile and desktop

Conversations and data are available from anywhere, even in your pocket.

See their testimonials and reviews about our shared inbox software

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John Doe
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John Doe
John Doe@username
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What is a ticketing system?

A ticketing system, also known as a helpdesk ticketing system or desk ticketing system, is a customer service software that helps companies manage customer service requests and support cases such as bugs, feedback requests or sales opportunities. The system or tool creates a ‘ticket’ which documents customer requests and interactions over time, making it easier for customer service agents to resolve complicated issues.
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What are the biggest problems with ticketing systems?

Delivering high quality customer service through traditional IT ticketing system while enabling modern customer service experience is quite complex, and here is why. Ticketing systems have been created over 20 years ago and both their design and their workflow doesn’t fit with the way the world behave nowadays, calling a customer by a ticket number is not a way to make customers’ relationship human. Furthermore, customer support agents also deserve some love and have to be considered. Offering them a customer support software that is user-centric, easy to use and simple makes them even more happy to open the tool everyday. There’s many more reason why companies are switching from old ticketing software to modern customer support tools such as Crisp.

Why companies should move from ticketing systems to AI-powered help desk systems?

Traditional ticketing systems treat support like a to-do list: static, siloed, and detached from the customer experience. AI-powered helpdesk platforms, built on conversational experiences, make customer service more context-aware, human, real-time, and personalized. Modern, AI-powered platforms don’t just assign tasks, they understand context. With smart routing, intent detection, and real-time suggestions, AI helps supports agents resolve issues faster and with empathy. Deep integrations with tools like Jira or Trello allow AI to trigger automations, follow-ups, or bug escalations instantly. By connecting customer data, centralizing channels, gathering teams and training a custom AI, these customer service platforms give every customer a tailored response, while making no compromise on customers’ expectations.
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How to choose your helpdesk software?

These 6 assets are here to help companies navigate the competitive landscape of helpdesk solutions dedicated to customer service.

Make sure your next provider checks these boxes!

With the explosion of messaging experiences alongside customers’ will for instant, yet qualitative, chat support, companies have to make sure they provide real-time support. To help businesses in the process, we’ve gathered 6 key factors they must take into consideration when buying their next chat solution.

Ease of use

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Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

Nunc a pulvinar sapien. Nulla facilisi. Curabitur lobortis, nunc et vulputate aliquet, arcu sem rutrum lacus, ullamcorper maximus lacus tortor quis sem. Curabitur tempus tempus ornare. Sed euismod congue tortor. Duis vestibulum lacus ex, in suscipit lectus dictum gravida. Nullam non urna ornare, egestas sem a, tincidunt felis. 

How does it work?

1.Connect inbound channels

2. Create routing rules

3. Embed customer portal

Ready to build an exceptional
customer support?

14 days free trial — All Crisp features — No card required